Eligibility for Refunds
Refunds may be granted under the following circumstances:
1.1 Damaged or Defective Items
- If you receive an item that is torn, broken, stained, or defective, you are eligible for a refund.
- To qualify, customers must notify us within 48 hours of receiving the product and provide photo or video evidence of the defect.
1.2 Wrong Product Delivered
- If the product you receive differs from what you ordered (wrong size, style, color, or design), you may request a refund.
- Requests must be submitted within 7 business days of delivery.
1.3 Non-Delivery of Order
- If your order has not been delivered within the promised timeframe and tracking shows no confirmation of delivery, you may be eligible for a full refund.
1.4 Product Not as Described
- If the product significantly differs from the description, product details, or images provided on our website, you may qualify for a refund.
Refunds will not be provided in the following cases:
- The product was damaged due to customer mishandling, negligence, or improper use.
- The customer changes their mind after delivery without a valid issue.
- Refund requests are made after the refund window has expired.
2. How to Request a Refund
To initiate a refund, please follow these steps:
- Contact Our Support Team
- Email: support@weartrends.com
- Use the contact form on our website under the “Help” section.
- Provide Order Details
- Share your full name, order number, and registered email address.
- Attach Evidence
- Submit photos or videos showing the product issue. For incorrect items, include packaging details and product labels.
- Await Confirmation
- Our team will review your request within 3–5 business days and notify you of approval or rejection.
3. Returning Items
In most cases, products must be returned before a refund can be issued. Return conditions include:
- Items must be unused, unwashed, and unworn.
- Original tags, labels, and packaging must remain intact.
- The product must be securely packed to avoid damage during transit.
- Customers are generally responsible for return shipping unless the return is due to WearTrends’ error (e.g., wrong or defective item).
Once the returned product is received, our quality team will inspect it before approving the refund.
4. Refund Timeline
Refunds will be processed after inspection and approval:
- Credit/Debit Card: 7–14 business days.
- Net Banking/UPI: 5–10 business days.
- Digital Wallets: 3–7 business days.
- Cash on Delivery (COD): Refunds will be processed via bank transfer within 7–14 business days after customers provide valid account details.
Customers will receive a confirmation email once refunds are processed.
5. Partial Refunds
Partial refunds may be issued in certain cases, including:
- Returned items missing accessories or original packaging.
- Products that show signs of use but are returned for non-defect reasons.
- Late returns accepted at WearTrends’ discretion.
6. Non-Refundable Items
For hygiene and safety reasons, the following products are non-refundable:
- Undergarments, lingerie, and swimwear.
- Customized or personalized items.
- Gift cards, coupons, and promotional codes.
- Clearance or “final sale” items marked as non-returnable.
7. Exchange Policy
Customers may opt for an exchange instead of a refund. Exchanges follow the same eligibility rules as refunds and are subject to product availability.
8. Order Cancellations
- Before Shipment: Orders can be canceled within 12 hours of purchase for a full refund.
- After Shipment: Once shipped, cancellations are not possible. Customers may instead apply for a return/refund after receiving the item.
9. Refunds for Discounted Purchases
- If you purchased an item with a discount, coupon, or under a promotion, refunds will be calculated based on the actual amount paid at checkout.
- Free gifts received with the order must also be returned when the main item is refunded.
10. Shipping and Handling Charges
- Shipping and handling charges are non-refundable, except when the return is due to a mistake on our part (wrong or defective product).
- Return shipping costs must be covered by the customer unless otherwise specified.